|Category||Returns Window, Actions Possible and Conditions (if any)|
|Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories||
Refund, replacement or exchange
Lifestyle: Sport & Fitness Equipment,, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)
Home: Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;
Books & More: Books, Music Instruments, Office Supply, School Supply and Toys
Automotive: All automotive spare parts, accessories
Refund or replacement
|All Electronics, Furniture and Large appliances other than Apple / Beats and Google Products||
For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.
|Apple / Beats & Google Products (Mobiles, Tablets,Laptops, Smart Watches)||
For all functionality related issues, do contact the brand authorized service centre directly.
Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. Rest of grocery items from Supermart would be delivered through reattempt in case you miss your slot.
|No Returns categories||Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.|
|Correct Product||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should not be detached and clearly visible.|
|Complete Product||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product's original packaging/ box should be undamaged.|
|Category||Products that can’t be returned|
|Auto Accessories||Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax|
|Automobiles||Cars, Mopeds, Motorcycles and Scooters|
|Bath and Spa||Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps|
|Baby Care||Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers|
|Cleaning Products||Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder|
|Computer Accessories||Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software|
|Food and Nutrition||Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables and other Edible Products|
|Fashion||Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits|
|Footwear Accessories||Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax|
|Gardening Products||Plant Saplings, Plant Seeds and Soil Manure|
|Health Care||Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip|
|Home Products||Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays|
|Hygiene||Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care|
|Innerwear||Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests|
|Music Instrument Accessories||Mouthpiece Cap/Pad/Set, Oils and Polish|
|Party Supplies||Balloons, Candles, Cut-outs, Decoration articles and Whistles|
|Festive Supplies||Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color|
|Personal Care||Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs|
|Pet Supplies||Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs|
|Sexual Wellness||Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators|